Returns & Exchanges

At Perfume Parlour UK, we want you to be completely satisfied with your fragrance experience; if you are not happy with your purchase, you may return unopened items within 14 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via the help portal with your order number and reason for return to receive a Return Merchandise Authorization.

• 2.
  Secure Packaging

  Carefully pack the unused perfume in its original box and protective sleeve to ensure it arrives back at our facility without damage during transit.

• 3.
  Ship the Item

  Affix the provided return label or address the package to our UK warehouse using a tracked postal service to guarantee safe delivery.

• 4.
  Inspection and Refund

  Once our quality control team verifies the item's condition, your refund or exchange will be processed within 5 to 7 business days to your original payment method.